Hotline Representative (Night Shift, $20/hour) Job at ProPivotal Staffing, Framingham, MA

MWRmeWRySnk4SHpUUGNuV1RBT3NRRlRBbkE9PQ==
  • ProPivotal Staffing
  • Framingham, MA

Job Description

Hotline Representative (Night Shift, $20/hour)

About the opening:

  • Overnight shifts
  • Pay: $20/hr
  • Part Time shifts
  • Training in Framingham office, then hybrid work arrangement after

Responsibilities:

  • Answer calls from individuals facing mental health issues, crises, suicidal thoughts, and other stressful situations
  • Show extreme empathy and remain non-judgmental to assist callers effectively
  • De-escalate situations with the support of the call site supervisor
  • Be prepared to call 911 on behalf of the caller in emergencies

Requirements:

  • High school degree
  • Experience with data gathering techniques
  • Proficient with Microsoft Office, Word, Excel, databases, and other software systems
  • Ability to deescalate crisis situations while maintaining composure
  • Must attend training in Framingham, MA
  • Mac (Google Chrome access) or PC, strong Wi-Fi, headphones with microphone compatible with computer
  • Quiet workspace for working from home for remote shifts

Preferred Requirements:

  • Prior telephone/call-center experience focused on emotional support

There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.

ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

Job Tags

Second job, Work at office, Remote work, Shift work,

Similar Jobs

YMCA of Greater Oklahoma City

Sports Coordinator, Edmond District YMCAs Job at YMCA of Greater Oklahoma City

 ...the implementation/supervision of programs; through creation of flyers, rosters, project timelines, communicating changes in program...  ...at the front desk. Develop program flyers and assist in distribution to schools. Creation of rosters. On time for all work periods... 

MMS

Senior Medical Writer (Remote) Job at MMS

 ...Contribute substantially to, or manages, production of interpretive guides Take ownership of a given assignment, proactively consulting other project team members and other department representatives for information or guidance as necessary Mentor medical writers... 

GRG USA LLC

GARAGE - Sales Associate PT - Polaris Fashion Place Job at GRG USA LLC

Overview: We are a global fashion digital retailer with the Garage and Dynamite brands at the heart of our success. With over to 300 stores in Canada and the U.S., and more than 4,000 people, we have been making our mark on fashion retail since 1975. Our core strengths...

TEKsystems

Cisco WebEx Engineer Job at TEKsystems

DescriptionOne of TEKsystems's clients is in the midst of a migration from UCCE (Cisco Unified Contact Center Enterprise) to WebEx as well as a migration from their existing hosted solution to WebEx.They have a consultant who is not meeting expectations and, among other... 

Tyler New Media

Direct Response Copywriter Job at Tyler New Media

 ...marketing decisions for the company. It will also be your duty to write all sales copy, webinars, emails, swipe, ads, and messages...  ...about their content needs Assist in additional aspects of the creative or research processes to create cohesive, accurate, and actionable...